COVID-19 Update

COVID-19 Update: July 21, 2021

As a regulated health care provider, NeuroGym Rehabilitation continues to maintain strict COVID-19 precautions.  Patient and staff safety and well-being are our priority. COVID screening, facemasks, hand and equipment sanitizing will remain in place as a precautionary measure even as the province eases restrictions. Virtual rehab sessions along with equipment rental will continue to be offered for those who wish to access our physiotherapy services from home.

In-Person Appointments

Due to the continuing COVID-19 pandemic, we have instituted extensive safety measures for the health and well-being of our clients and our employees. These precautions include comprehensive disinfection procedures and limitations to the number of people who may enter the clinic at any one time. All visits to the clinic are by appointment only.

Please note that, in accordance with the Ontario College of Physiotherapists guidelines, one of our registered Physiotherapists will evaluate whether an in-person or virtual rehab appointment is most appropriate. Our primary concern is to keep everyone as safe as possible during this time. The ‘new-normal’ is challenging for all, and we appreciate your patience and understanding.

While all safety measures will be discussed with each client prior to their scheduled appointment, please review the following prior to attending:

  • Only clients and essential visitors/attendants may enter the clinic. Clients who can attend without accompaniment are strongly encouraged to do so.
  • Essential visitors/attendants cannot wait in the waiting room during the client’s appointment
  • All persons entering the clinic must:
    • Sanitize hands
    • Wear a mask
    • Complete COVID-19 Screening prior to being cleared to proceed to the treatment area

Note that public washrooms in the building are not maintained /disinfected by Neurogym® employees. Clients/visitors use these at their own risk. Using the washrooms during a rehab session will be for emergency situations only.

Enhanced Virtual Care & Equipment Rental

For those who are unable to attend the clinic in person, we offer enhanced virtual rehab therapy and equipment rental . Begin your recovery from home through our one-on-one tele-rehab and work with our skilled therapists in leading-edge NeuroGym® equipment.

Get in Touch

Feel free to contact us at (613) 523-9905 or email us at if you have any questions or would like to book an appointment.